We began our research by analyzing recent Olympic Games, utilizing online ethnography to gather insights and identify pain points for volunteers from various perspectives. In the define phase, I employed tools like user journey maps and personas to refine and finalize our ideas, ensuring we addressed key user needs effectively. For the initial design, I created a lo-fi prototype using Balsamiq Wireframes, which allowed us to test and validate the basic structure and functionality through two rounds of iterations. Based on the feedback, we refined our approach and developed a hi-fi prototype in Figma, complete with interactive elements. This progression allowed us to build a polished, user-centered design that met the specific challenges and requirements of managing Olympic volunteers.

I feel that this design project was not as refined as I would have liked. As a newcomer to page design, I found my research phase somewhat lacking, as I didn’t explore a variety of research methods and missed opportunities for deeper insights. Additionally, the final hi-fi prototype didn’t fully meet my expectations, as certain elements felt a bit underdeveloped and showed signs of inexperience. Looking back, I realize that more diverse research techniques and a stronger focus on refining design details could have improved the project significantly.